WARRANTY

All Jeep Baby products have a full 12 month warranty. Jeep baby products have undergone extensive testing and evaluation to ensure they meet the Australian standards. However, it is always possible that the item could have a recall or safety notification. In either case, we can only reach you if we have your contact details.

Jeep Baby Products handle all spare parts, service and warranty issues for Jeep® Baby products.

Contact Details:

Jeep Baby
94 11th Street
Parkmore
Sandton
Gauteng
2146
Tel: 011 784-4444
Fax: 011 784-3746
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If it is a spare part replacement such as a parent tray or toy, there is no need to send the stroller in for repair. A replacement can be sent out directly to the store or customer, once it has been received by Jeep Baby. Costs may apply.

If the stroller needs to be serviced, Jeep Baby will arrange a courier to pick up the product at a cost applicable. Please ensure the product is clean, and placed in a box along with the completed repair form and a copy of the proof of purchase.

If the service is urgent, having the customer take the product directly to Jeep Baby will save time and money. It also allows the customer to describe what the service issue is.

If the damage was caused by an airline or transport company a claim must be made directly with the company who is responsible for the damage. The Jeep Baby warranty does not cover damage of this nature. We will gladly supply you with a quotation for the item's repair or replacement for your claim.

Warranty shall not apply in any instance where the damage is caused by misuse, accident, neglect, normal wear, lack of maintenance, improper use and adjustment or repair which exacerbates the original problem. In this instance the customer will be charged for the service and any courier costs.

What is a warranty fault?

The following information is for you to understand what is claimable and what is not.

A common misunderstanding is that it is assumed that any problem with your baby item is warrantable. We suggest that you read the instruction book or warranty card that you received with your item. This is important for you to understand what the manufactures warranty covers:

• In South Africa the warranty period is 12 months from the date of purchase
• Items bought overseas are not covered by South African Warranty
• A copy of the stores purchase docket must accompany all warranty claims (credit card slips/statements will not suffice)

The Operator/User Manual should be retained for the life of your baby item, as the information provided is essential for problem free use.

What is a non-warranty repair?

The reasons for an item not being covered by warranty are:

• Misuse
• Neglect
• Repair by any other person other than an Authorised Warranty Repairer
• Damaged caused by incorrect use or folding of the item
• Accident
• Wear & Tear

Some common examples are:

• Wheels caught on escalator
• Run pram into gutter
• Overloading pram with more weight than recommended
• Running over the item with a vehicle
• Forcing the item to close or open
• Leaving fabric exposed to the sun which results in fading
• Damage to wheels or tubes due to over-inflation

Items not covered by warranty:

• Tubes
• Tyres
• Handgrips
• Stickers
• Any lost items

General warranty policy

1. New products are warranted against defective workmanship and faulty materials for one (1) year from date of purchase.
2. Proof of purchase must be provided with any warranty claim (store receipt only).
3. Warranty is only for the benefit of the original purchaser.
4. Parts not covered by warranty include: lost parts, handgrips, tyres and tubes.
5. Warranty shall not apply in any instance where the damage is caused by misuse, accident, neglect, normal wear, lack of maintenance, improper use and adjustment or repair which exacerbates the original problem.

You are welcome to call our staff to clarify any of the above.